Fraud Suspicion? - Guild Wars Forums

laurana half elf · Dec 26, 2009, 04:16 AM // 04:16

When I try to buy the costume pack from the ingame store I get the notice "Fraud Suspicion" whenever I submit my credit card info.

What does this mean?

Hyperventilate · Dec 26, 2009, 06:27 AM // 06:27

Has anyone used your credit card/payment option for any other guildwars account?

If not, I'd definitely contact support fast.

Miss Sarah Lauren · Dec 26, 2009, 07:05 AM // 07:05

My dad and I had it aswell since I didnt have the creditcard, we rebooted gw and it helped :x

Apocalypse Warlord · Dec 26, 2009, 10:15 AM // 10:15

I had this before when trying to buy the costume pack. Check everything is ok with your bank account and then give it atleast 24 hours before you try to buy it again. Apparantly if you fill it in with incorrect details it won't let you buy the product till another 24 hours. Even if you type in correct details afterwards it will keep coming up with "Fraud Suspicion". So yea, give it 24 hours then try again. Hope this helps.

drunk n angry · Dec 26, 2009, 04:17 PM // 16:17

i used paypal to pay for it and it all went through fine until i went back to paypal. paypal has flagged the purchase as a suspicious buy and have locked my account because they think a third party had access to it. wtf.

thral · Dec 26, 2009, 04:59 PM // 16:59

Had the same thing. Contacted Anet, got 'help'. If you previously used a different credit card and are using a different one now it will show up as fraud suspicion. In that case contact Anet and they should solve it. Didint help in my case though because the country im in now and the country where the card were issued are different. If thats the case with you then dont bother contacting Anet. They have a policy where they only accept cards from the country you live in.

laurana half elf · Dec 26, 2009, 05:06 PM // 17:06

Ahh apocolypse I think that might be the reason. I messed up on the credit card number once or twice when entering it so I think that might be the reason. I'll try again today.

Wyndy · Dec 26, 2009, 05:41 PM // 17:41

I was buying multiple items through the store, but there is no cart so I had to buy them 1 at a time. Of course the store only let me purchase 1 item in a time period which made it difficult.....

Neo Nugget · Dec 26, 2009, 05:58 PM // 17:58

It's happened to me before. If it keeps showing up, then contact support and they will fix it for you.

Quaker · Dec 26, 2009, 06:17 PM // 18:17

Make sure the credit card info you submit is correct. Particularly, the "name" must be exactly the same as it appears on the card.

Dec 26, 2009, 04:16 AM // 04:16	#1
laurana half elf Banned Join Date: Jan 2006 Location: Houston Tx Guild: iQuit [thegame] Profession: Mo/W	Fraud Suspicion? When I try to buy the costume pack from the ingame store I get the notice "Fraud Suspicion" whenever I submit my credit card info. What does this mean?

Dec 26, 2009, 05:58 PM // 17:58	#9
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	It's happened to me before. If it keeps showing up, then contact support and they will fix it for you. __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Dec 26, 2009, 06:27 AM // 06:27	#2
Hyperventilate Krytan Explorer Join Date: Nov 2007 Location: Somewhere in California Guild: I Gots A Crayon [Blue] Profession: Me/Mo	Has anyone used your credit card/payment option for any other guildwars account? If not, I'd definitely contact support fast.

Dec 26, 2009, 07:05 AM // 07:05	#3
Miss Sarah Lauren Lion's Arch Merchant Join Date: Mar 2009 Location: The Netherlands/Norway Guild: Phase Six [PT] Profession: E/	My dad and I had it aswell since I didnt have the creditcard, we rebooted gw and it helped :x

Dec 26, 2009, 10:15 AM // 10:15	#4
Apocalypse Warlord Krytan Explorer Join Date: Mar 2007 Location: UK Guild: [BonD] Profession: W/N	I had this before when trying to buy the costume pack. Check everything is ok with your bank account and then give it atleast 24 hours before you try to buy it again. Apparantly if you fill it in with incorrect details it won't let you buy the product till another 24 hours. Even if you type in correct details afterwards it will keep coming up with "Fraud Suspicion". So yea, give it 24 hours then try again. Hope this helps.

Dec 26, 2009, 04:17 PM // 16:17	#5
drunk n angry Lion's Arch Merchant Join Date: Jul 2009 Location: in a quiet little town that i love. Guild: Ancient Dragoons [AGED] Profession: W/	i used paypal to pay for it and it all went through fine until i went back to paypal. paypal has flagged the purchase as a suspicious buy and have locked my account because they think a third party had access to it. wtf.

Dec 26, 2009, 04:59 PM // 16:59	#6
thral Lion's Arch Merchant Join Date: May 2007 Profession: W/	Had the same thing. Contacted Anet, got 'help'. If you previously used a different credit card and are using a different one now it will show up as fraud suspicion. In that case contact Anet and they should solve it. Didint help in my case though because the country im in now and the country where the card were issued are different. If thats the case with you then dont bother contacting Anet. They have a policy where they only accept cards from the country you live in.

Dec 26, 2009, 05:06 PM // 17:06	#7
laurana half elf Banned Join Date: Jan 2006 Location: Houston Tx Guild: iQuit [thegame] Profession: Mo/W	Ahh apocolypse I think that might be the reason. I messed up on the credit card number once or twice when entering it so I think that might be the reason. I'll try again today.

Dec 26, 2009, 05:41 PM // 17:41	#8
Wyndy Krytan Explorer Join Date: Nov 2008 Location: in the know Guild: Chronic Chaos Profession: N/Me	I was buying multiple items through the store, but there is no cart so I had to buy them 1 at a time. Of course the store only let me purchase 1 item in a time period which made it difficult.....

Dec 26, 2009, 06:17 PM // 18:17	#10
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	Make sure the credit card info you submit is correct. Particularly, the "name" must be exactly the same as it appears on the card.